Support Services for Cost Estimating

 

 

 

We provide free tech support services for our registered users.

Email Support: Email your questions and comments.

cpr@cprsoft.com

(Please be sure to indicate your name, phone number, email, program name and version)

 


Q. I use the trial version of your Excel-based estimator. What additional features will I get if I register?

A. First, the time restriction is removed. We update cost data periodically. We also update and improve the program frequently. When registered, we will email you the link for the latest version immediately so you benefit from the latest improvements.

Also, with registration, you get full access to data worksheets for viewing and modifications.

Q: When I start any Excel-based software program with Excel, I do not see the menu inserted among the standard Excel menu system. Why?

A: Depending on your Excel version, here's what to do.

For MS Excel 2000/03 Users:

Because your macro security is set to "High". Excel's "High" level macro security will not allow Excel macros to run on the computer. The standard setting is "Medium". If your setting is at "High", you should switch to "Medium" security in order to run the Estimator.

To change level of security:

> In the Tools menu, point to Macro, and then click Security.

> Click the Security Level tab, and then click the option you prefer.

Excel's "Medium" level macro security warns users when files with macros are opened. At this point, click on "Enable Macros" button. When your estimator opens, the program menu (such as GeneralCOST) will be inserted among the Excel menu system between "Window" and "Help".

For MS Excel 2007/15 Users:

When you start the program, Excel security warning that says "Some active content has been disabled" will appear. Click on "Options" button next to this warning, then select “Enable This Content” and click OK.

This will allow the program to run on MS Excel 2007/15. When your estimator opens, the program menu (such as GeneralCOST) can be accessed by clicking on Excel's "Add-Ins" menu.

Q: When I attempt to start the program, I get a message that says: "25-character key required"?

A: This message does not come from CPR estimator but it comes from Microsoft Excel program. You have an MS Excel that is in the Trial mode. If you believe you have purchased the registered edition of Excel, than you will have a CD-ROM and in the back of it you will find the 25-character key. If you have a Trial edition of MS Excel, then you will need to purchase the registered edition in order to run CPR Excel-based programs.

Q. Can I distribute the estimator file to others in my organization?

A. Each estimator is licensed for one computer use. Therefore, it is illegal to distribute to others. However, you may purchase multiple licenses or site license for use in organizations.

Q. I use GeneralCOST Estimator. When I insert cost items in my database should I also add a costcode?

A. This is not necessary but highly recommended. Because, with an attached costcode, the cost item may be sorted and uniquely defined.

Q. With GeneralCOST Estimator, how can I customize the "Quote" report that goes to my client?

A. There are 2 ways. One is to edit the source data in the "Quote" worksheet. You may edit cells highlighted in yellow. The second way is to edit the final report. After edits, simply print on printer and send to your client.




Q. When I open the estimator, Excel says macros which may contain viruses. What should I do?

A. Because we guarantee virus free downloads, you should click on "Enable Macros" button and proceed with a peace of mind. Because our estimators have a lot of code (macros) built-in, if you disable macros, then you will not be able to run the estimator successfully.

Q. I want to rename tab labels to reflect my industry. How can I do that?

A. You can rename cost data sheets. Be sure not to have spaces in the labels. Also, you may not delete tabs or add new tabs. 

Q. My program continues to indicate Trial version even though I purchased it, why?

A. Once you purchase your estimator you must either download the registered version from the emailed link or you must enter your Authorization Code into your software to activate it. Your Authorization Code is sent via email to the email address you supplied at the time of purchase.

Once your software has been activated by entering the Authorization Code, the Trial version screen will stop appearing.

Q. Do the Trial and Registered software installations provide an "Uninstall" function in case I wish to permanently remove the software product from my computer?

A. Yes, installation will provide an "uninstall" menu item under the Start menu program group. Clicking on it and following instructions will lead to permanent deletion of the program files and desktop shortcut from the computer. For example, to uninstall RemodelCOST Estimator Trial or Registered edition from the computer, simply click Start > RemodelCOST Estimator > Uninstall. Then follow screen instructions. Also, you can use Windows own uninstall function from the Control Panel.

Q. When I purchase a software title from this website, what will be my end user agreement?

A. The following is a sample end user agreement for RemodelCOST Estimator. It will be displayed on your screen at the time of software installation. Other products carry end user agreements that are similar in content and scope.


END USER AGREEMENT

REMODELCOST ESTIMATOR™ FOR EXCEL™
REMODEL CONSTRUCTION COST ESTIMATING SYSTEM FOR EXCEL™CPR, INC. END-USER  LICENSE AGREEMENT
L
icensed for One (1) User.

This product is licensed under US and International Copyright and other Intellectual Property laws. IMPORTANT - READ CAREFULLY. THIS IS A LEGAL AGREEMENT BETWEEN YOU AND CPR, INC. FOR THE SOFTWARE PRODUCT IDENTIFIED ABOVE, WHICH INCLUDES COMPUTER SOFTWARE AND RELATED DOCUMENTATION. BY CLICKING ON THE "I ACCEPT" BUTTON BELOW, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, CPR IS UNWILLING TO GRANT YOU THIS LICENSE AND YOU SHOULD CLICK ON THE "NO" BUTTON, IN WHICH CASE: (1) IF YOU RECEIVED THIS SOFTWARE ON CD-ROM, WITHIN THIRTY (30) DAYS OF PURCHASE, YOU MAY RETURN THE UNUSED SOFTWARE PRODUCT TO THE LOCATION WHERE YOU OBTAINED IT FOR A REFUND, WHICH MAY BE SUBJECT TO A RESTOCKING FEE; OR (2) IF YOU RECEIVED THIS SOFTWARE VIA DOWNLOAD FROM AN INTERNET WEB SITE, THEN YOU MUST DELETE ALL OF THE DOWNLOADED FILES AND YOU MAY OBTAIN A REFUND IN ACCORDANCE WITH THE REFUND POLICY OF SUCH INTERNET WEB SITE.

LICENSE GRANT:  Subject to the terms and conditions of this Agreement, CPR, Inc., a corporation whose administrative address is P.O. Box 54512, Jacksonville, FL 32245, USA ("CPR") hereby grants to you a personal, non-exclusive, non-transferable license (a "License") to use the software product identified above (the "Software") and the accompanying printed materials (the "Documentation") on the terms set forth below.  CPR reserves all rights to the Software and Documentation not expressly granted to you. 

1. SCOPE OF LICENSE. THIS LICENSE GRANTS YOU THE FOLLOWING RIGHTS:

* Software. Except as set forth under License Packs, the Software is provided under a single-user license. A single individual may use the software on a single computer. You may also install a copy for that same individual's exclusive use on either a home or portable computer. A License for the Software may not be shared by multiple individuals on a single computer or used concurrently on different computers.

* Storage/Network Use. You may store or install a copy of the Software on a storage device, such as a network server, used only to install or run the Software over an internal network; however, you must acquire and dedicate a license for each individual who will use the Software. If the Software is installed on a network server or other system that physically allows shared access to the Software, you agree to provide technical or procedural methods to prevent use of the Software by individuals not specifically licensed to use the Software pursuant to this Agreement.

* Support. Information regarding support of this product is located within the Support section of CPR's Internet web site at www.cprsoft.com.

2. RESTRICTIONS.

* Reverse Engineering. You may not modify, translate, reverse engineer, decompile, disassemble (except to the extent applicable laws specifically prohibit such restrictions) or create derivative works based on the Software or Documentation, or any portion thereof.

* Copying. You may not copy the Software or Documentation except as specifically provided by this Agreement.

* Proprietary Notices. You may not remove any proprietary notices, labels or marks on the Software or Documentation.

3. TITLE. All title, ownership rights, and intellectual property rights in and to the Software and Documentation and any copies thereof are vested in and shall remain in CPR and/or its suppliers. The Software and the Documentation is protected by the copyright laws and other intellectual property laws of the United States and international treaties.

4. TERMINATION. The License is in effect until terminated. You may terminate this License by ceasing any use of the Software and Documentation, and deleting or otherwise destroying the Software and Documentation.  The License will terminate immediately and automatically if you breach any of the terms of this Agreement or otherwise fail to comply with the limitations described herein

5. LIMITED WARRANTY. CPR warrants that the media containing the Software, if such media is provided by CPR, is free from defects in material and workmanship and will so remain for ninety (90) days from the date you acquired the Software. CPR's sole liability, and your sole and exclusive remedy, for any breach of this warranty shall be, in CPR's sole discretion: (i) to replace your defective media; or (ii) if the above remedy is impracticable, to refund the License fee you paid for the Software. THIS IS A LIMITED WARRANTY AND IT IS THE ONLY WARRANTY MADE BY CPR. EXCEPT FOR THE LIMITED WARRANTY SET FORTH HEREIN, THE SOFTWARE AND DOCUMENTATION ARE PROVIDED "AS IS" AND CPR MAKES NO OTHER WARRANTY, REPRESENTATION, OR CONDITION, EXPRESS, IMPLIED, OR STATUTORY, AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF THIRD PARTY RIGHTS.  SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THESE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY. NO CPR AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATIONS, EXTENSIONS, OR ADDITIONS TO THIS WARRANTY. If any modification is made to the Software or Documentation by you during the warranty period; if the media is subjected to accident, abuse, or improper use; or if you violate the terms of this Agreement, then this warranty shall immediately be voided. This warranty shall not apply if the Software is used on or in conjunction with hardware or software other than the unmodified version of hardware and software with which the Software was designed to be used as described in the Documentation.  THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE OR BY JURISDICTION.

6. LIMITATION OF LIABILITY.
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, TORT, CONTRACT, OR OTHERWISE, SHALL CPR OR ITS SUPPLIERS OR RESELLERS BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION EVEN IF CPR SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.  IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CPR, ITS SUPPLIERS AND RESELLERS UNDER THIS AGREEMENT EXCEED CPR'S LIST PRICE FOR A LICENSE TO THE SOFTWARE AND DOCUMENTATION.

7. GENERAL.
This Agreement represents the complete agreement concerning this license between the parties and supersedes all prior or contemporaneous agreements and representations between them with respect to the subject matter. This Agreement may be amended only in a writing executed by both parties.